Job Title: Receptionist Front of house - Health Clinic

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Descripiton:

Part-Time Medical Receptionist / Front of House Team Member

What we are looking for

We are looking for someone with experience in this area, who takes pride in their work as well as themselves with excellent time-keeping skills. Someone who has the initiative to demonstrate a willingness to help in any way they can to excel the business.

Summary
Backspace is a Chiropractic, Sports Massage and Physiotherapy Centre of Excellence in Clapham Common. We treat all musculoskeletal problems using a team collaborative approach. We are looking for excellent customer service skills in a receptionist who will give our patients the best first impression they could expect. See our website for further information -www.thebackspace.co.uk

Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimises patients\' satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient\'s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients\' anxieties; answering patients\' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients\' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Working Hours and Pay

Saturdays 8:30am- 3:30pm weekly, as well as frequent holiday cover needed, with possibility of taking on additional hours as the role develops.

Skills and Qualifications:

We are looking for someone who will want to stay with us long-term. We are not looking for someone who wants a temporary position while they find the job of their dreams. Flexibility is desirable, as holiday and sickness cover will be needed from time to time, though set shifts will be given. Someone with experience in a similar role is a must. Someone who can pick things up quickly, prioritise, multitask and handle people very well.

Skills Summary

Multi-tasking, Flexibility, Excellent Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

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